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Licensing, enforcement and discipline reports show steady licensing volume and ongoing enforcement workload
Summary
Board staff reported 26,938 licensees, licensing processing metrics, and first-quarter enforcement and discipline statistics including 49 complaints and 11 conviction reports received during the quarter.
Board licensing, enforcement and discipline staff presented quarterly reports on Nov. 8, 2024 showing the board’s licensing population, application workload, and enforcement metrics for the period July 1 through Sept. 30, 2024.
Licensing: Lead licensing analyst Jennifer Jimenez reported a total of 26,938 licensees as of Oct. 16, 2024, with 18,286 current licensees. During the quarter the board received 557 applications and issued 409 regular PA licenses and one temporary license. The board reported 441 applications pending in the system at the time of the report and an internal target of completing an initial review within 30 days; the board’s processing time for complete applications averaged 29 days for the quarter.
Enforcement and discipline: Enforcement analyst Serrano reported 49 complaints and 11 conviction/arrest reports were received during the quarter (total 60). Intake average days were nine, with 0 complaints pending intake at that moment. Fourteen complaints were referred for investigation; 205 complaints and investigations were closed in the period. Investigations pending at the field numbered 62 and the average age of pending investigations was 440 days, with 55 investigations open more than eight months. Discipline statistics from the Office of the Attorney General showed 16 cases transmitted, 47 pending, and an average pending-case age of 150 days. The citation and fine section recorded $23,250 in citations issued and $500 in fines withdrawn for the quarter.
Probation and diversion: Probation caseload totals and diversion vendor arrangements were summarized. Probation numbers were 36 active as of September with 2 completed; eight of those were tolling (out of state/not practicing). Contracted diversion vendor Maximus’s contract ends Dec. 31 and boards are preparing joint requests for services; staff noted Maximus did not accept continued work in October and that the procurement process is underway.
Why it matters: Staffing and processing times affect applicants and licensees; enforcement metrics indicate workload and case aging that may require resource or process adjustments.
No formal votes were recorded on these reports; board members asked clarifying questions about applicant timelines and vendor procurement.
