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Wake County launches Familiar Faces pilot to coordinate care and share data across health, housing and justice systems

2891502 · April 7, 2025
AI-Generated Content: All content on this page was generated by AI to highlight key points from the meeting. For complete details and context, we recommend watching the full video. so we can fix them.

Summary

The Health & Human Services Committee was briefed April 7 on the Familiar Faces pilot, a Wake County Behavioral Health Department effort to identify people who frequently use emergency and crisis services and connect providers using a shared data platform. Pilot partners include EMS, UNC, WakeMed, Southlight, Triangle Family Services and county

Wake County presented details on April 7 about its Familiar Faces pilot, a county Behavioral Health Department initiative designed to identify people who repeatedly use emergency and crisis services and coordinate care across health, housing and criminal-justice systems using shared data and partner collaboration.

Darryl Lanier, Familiar Faces program manager, said the pilot will combine county and state data sources including the North Carolina Health Information Exchange (HIE), the state criminal-justice data warehouse and the Homeless Management Information System (HMIS) to build unified client profiles. The intent is to give partner agencies timely information that enables care managers, EMS and hospital teams to pursue alternatives to repeated emergency-department…

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