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EDD presents fourth year of EDD Next modernization; LAO urges stronger legislative oversight
Summary
The Employment Development Department sought $124.2 million split equally between the General Fund and the Unemployment Compensation Disability Fund for the fourth year of its EDD Next modernization program; LAO praised progress but recommended tighter oversight and mandatory checkpoints before major procurements.
The Employment Development Department (EDD) presented its fourth-year budget change proposal for the EDD Next modernization initiative and outlined recent customer-service improvements and planned workstreams. Director Nancy Farias described multi-pronged improvements including a shared customer portal (myEDD), new Amazon Web Services phone systems, multilingual services, and more self-service options to reduce call volume and speed eligibility decisions.
Caleb Horrell, EDD chief financial officer, said the 2025-26 governor's budget requests $124.2 million, funded equally from the General Fund and the Unemployment Compensation Disability Fund, to continue work on the…
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