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Bill to require DPHHS customer‑service improvements for Medicaid applications moves to appropriations with fiscal questions
Summary
Representative S. J. Howell presented HB 885 to require DPHHS to improve client communications and technology for Medicaid applications and renewals, including text/email notifications, a hotline with wait‑time information, and mobile‑first client tools.
Representative S. J. Howell testified in support of House Bill 885, which would require changes in the Department of Public Health and Human Services (DPHHS) client‑facing systems for Medicaid applications and renewals. Howell said the bill is a pared‑down version of earlier language that went through Human Services and that the amended bill needs a new fiscal note.
Howell and proponents described the bill’s aims: improved customer service, use of text and email…
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