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County dispatch staff to integrate CAD with ProQA, evaluates countywide alert system amid high call volumes
Summary
Fulton County dispatch staff told the council that integrating the Spillman CAD system with ProQA for police calls would cost roughly $6,500 and that the county is evaluating mass-notification vendors including ReachAlert; staff also reported increased call volume and recent school lockdown alarm testing.
Britney, a county 9-1-1/dispatch manager, told the Fulton County Council March 18 that staff plan to connect the county's Spillman computer-aided dispatch (CAD) system with ProQA so that the nature of police calls will automatically open the appropriate ProQA protocol. Britney said the implementation cost is roughly $6,500 for a year of maintenance plus installation.
"That way, when we assign a call to a police call, the nature of the call will automatically kick open ProQA, which we already have for medical," Britney said. She told the council the county will…
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