Title searchers tell Carbon County commissioners Tyler system is missing records, ask for upgrades

Title search professionals told Carbon County commissioners on March 20 that the county's Tyler Odyssey property-records system often fails to return consistent search results, sometimes showing "no results found" for names that do appear in the records.

Leslie Salt, identifying herself as representing FamilySearch LLC and speaking on behalf of local title searchers, said the problem is causing extra labor and risk for title companies. "There's a lot of kinks in the system," Salt said during public comment. She said training sessions for the new system were helpful but the search functionality itself remains unreliable.

Salt showed examples comparing Carbon County's results with other counties and asked the commissioners to pursue upgrades before the Tyler contract comes up for renewal next month. She said the office sometimes returns no results for searches entered exactly the same way later on, and that individually correcting cases does not fix systemic gaps.

Salt and other commenters raised practical concerns. She said some property interests, including longstanding liens, can be difficult to capture with the current search behavior and gave an example scenario in which a missed IRS lien could leave a title company or underwriter exposed to large losses. Salt also told commissioners that about 40 people attended a recent training class and asked whether refresher classes should be offered annually.

Commissioners acknowledged the comment and said staff and IT would investigate the issues raised and pursue adjustments. The transcript records a commitment by a commissioner to "look into it," and staff noted they planned follow-up work and acknowledged the training had been well attended.

The comment period did not produce any formal vote or directive recorded in the minutes beyond the commissioners' acknowledgement and staff follow-up commitments.