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Resident says new fiber internet improved reliability and cut costs by about 75%
Summary
During public comment at a Lehi City Council meeting, a resident described switching his household to fiber internet, reporting better upload performance, fewer dropped calls and roughly 75% lower monthly costs compared with his prior provider.
A resident (public commenter) told the Lehi City Council during public comment that his household of two working parents and seven children switched to a fiber internet provider and experienced markedly improved reliability and lower monthly costs.
"My wife and I, we've got 7 kids, and we both work from home. So there's a lot of Internet use in the home, and it's very important that we're not dropping calls, missing out on meetings, things like that," the resident said. He described his previous provider as overpriced and criticized its upload speeds: "it was a service that really had terrible upload speeds." He noted heavy household use when children return from school: "they're on virtual reality platforms, they're on their video games, all all the cell phones in the family are are going."
The commenter said the fiber service has handled the household's demands "very well" and reported substantial savings: "We've probably got 75% cost savings over what we had." He also praised the installation, saying, "The installation process went really well. They got all the wires hooked up nice and sealed in quite well, and they were very nice and very professional." He added that he and his neighbors have been discussing the service and that "a lot of people we know are signing up. It's a great service."
The remarks were delivered during the meeting's public comment period; the transcript does not record any formal council action, motion, or response to the comment.
