Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Santa Rosa—s In Response crisis teams: commissioners hear data on calls diverted and effect on police response times
Summary
Commissioners asked for follow-up data and heard staff say the In Response crisis program diverted thousands of mental-health-related calls from police in 2024, helping lower priority 1 police response times to under six minutes in recent months.
Commissioners asked for detailed outcomes from Santa Rosa—s In Response crisis team during the planning commission discussion of the 2024 general plan annual report. City public-safety staff and the program—s liaison described call volumes, diversion metrics and the program—s role in coordinating follow-up services.
Program scope and performance: Lieutenant Chris Mahurin, the In Response liaison, told commissioners that In Response handled 4,977 calls in 2024. "In 2024, In Response responded to 4,977 calls, and the vast majority of those officers never responded," Lieutenant Mahurin said. He added staff estimates officers did not respond to roughly 4,300 of those calls because the crisis team…
Already have an account? Log in
Subscribe to keep reading
Unlock the rest of this article — and every article on Citizen Portal.
- Unlimited articles
- AI-powered breakdowns of topics, speakers, decisions, and budgets
- Instant alerts when your location has a new meeting
- Follow topics and more locations
- 1,000 AI Insights / month, plus AI Chat
