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Superintendent proposes centralized customer‑service ticketing to improve responsiveness
2787459 · March 26, 2025
AI-Generated Content: All content on this page was generated by AI to highlight key points from the meeting. For complete details and context, we recommend watching the full video. so we can fix them.
Summary
The superintendent described a plan to implement a centralized ticketing system to log and route parent and staff inquiries and to track response times and customer satisfaction.
The superintendent presented a proposal for a centralized customer‑service/ticketing system to improve response times to parent and staff inquiries. The system would centralize phone calls and emails, route issues to the appropriate staff member, send reminders, and produce metrics on response time and satisfaction.
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