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Rhode Island dealers press for higher warranty labor times; manufacturers warn of higher consumer costs
Summary
Dealers and technicians told the House Corporations Committee on March 25 that manufacturer warranty time guides underpay many common repairs, and they urged lawmakers to allow third‑party or industry standard guides for reimbursement.
Dealership owners, service managers and technicians told the House Committee on Corporations on March 25 that manufacturer “warranty” labor time allowances are frequently lower than the actual time needed to complete repairs, and that mismatch is driving technicians away from dealer shops and making warranty work unprofitable.
Ted Cressy of the Rhode Island Dealers Association and a series of local service directors described examples where a dealer’s actual shop time exceeded the manufacturer time allowance by a wide margin. "To keep these technicians and to keep them trained, we have to compensate them," Elmwood Auto Group service…
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