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Labor department outlines Delta and Perfil platforms, seeks closer coordination with central IT office
Summary
Officials described projects to modernize claims handling and employment matching, including Delta for recoupments and Perfil for job‑matching, and said they are coordinating with central government technology office (Prix) to align investments.
Department and OTRH officials told the House Finance Committee they are implementing several technology initiatives intended to speed call response, integrate employer and claimant data and support training and recruitment.
Department staff described three named platforms discussed in their memorial and testimony: Delta, which will include a module to automate recoupment notices in unemployment overpayment cases; a call‑center solution contracted from a local vendor to improve telephone responses; and Perfil (also referenced as a pilot under names such as AFOREFOL or Perfil), a matching platform meant to pair jobseekers with openings and to…
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