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Labor department outlines Delta and Perfil platforms, seeks closer coordination with central IT office
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Summary
Officials described projects to modernize claims handling and employment matching, including Delta for recoupments and Perfil for job‑matching, and said they are coordinating with central government technology office (Prix) to align investments.
Department and OTRH officials told the House Finance Committee they are implementing several technology initiatives intended to speed call response, integrate employer and claimant data and support training and recruitment.
Department staff described three named platforms discussed in their memorial and testimony: Delta, which will include a module to automate recoupment notices in unemployment overpayment cases; a call‑center solution contracted from a local vendor to improve telephone responses; and Perfil (also referenced as a pilot under names such as AFOREFOL or Perfil), a matching platform meant to pair jobseekers with openings and to support public‑employee career development.
Why it matters: Committee members said an integrated, end‑to‑end platform that connects claimants, employers and caseworkers could reduce improper payments, speed adjudications and improve reemployment outcomes. Lawmakers repeatedly asked for implementation timelines, integration plans and security approvals from the central technology authority (Prix).
Details and coordination - Delta: Department said Delta will add a recoupment module to the unemployment claims system to generate automatic recovery notices and reminders. Officials said Delta is being implemented to reduce manual follow‑up and improve recovery of overpayments. - Call center and vendor services: The department said it contracted with a Puerto Rico‑based vendor to improve telephone response capacity and that the system should reduce backlog and help citizens reach staff more quickly. - Perfil / AFOREFOL: OTRH said the profile/matching platform ran as a pilot with several agencies and training providers and will be reactivated once the pilot evaluation is complete; the platform is intended to match candidates to suitable public‑sector positions and to suggest training paths for career progression. - Coordination with Prix: Officials said they have met with Prix leadership to streamline approvals and integrate agency needs into the governmentwide technology plan; Prix authorizes major IT projects and agencies must follow its guidance.
Requests and follow‑up: Committee members asked the agencies to submit a schedule for Delta rollout, a list of systems that must be integrated or replaced, and the security‑approval status with Prix. Department and OTRH staff agreed to provide that documentation and to coordinate with the commission on tech milestones.
Ending note: Officials said pilot programs and vendor contracts will be reactivated in the coming months and that they will supply detailed timelines and integration maps to the commission.
