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Jackson Health System wins 3-star patient-experience rating; board hears quality, EHR and innovation updates
Summary
At the March 26 Board of the Public Health Trust meeting, Jackson Health System leaders reported a first‑time 3‑star patient‑experience rating on CMS Care Compare, highlighted quality metrics at Jackson South and previewed a major electronic health‑record upgrade and participation at the eMerge Americas health‑tech conference.
Jackson Health System reported that it has earned a three‑star rating for patient experience on Care Compare, the Centers for Medicare & Medicaid Services public reporting site, marking the first time the system has received that designation.
“Our focus is crystal clear to provide exceptional care with compassion, innovation and a commitment to excellence,” Jackson Health System Chief Executive Officer Carlos Migoya told the Board of the Public Health Trust during its March 26 televised meeting. Migoya said the system has prioritized “care action tactics” — standardized processes and behaviors intended to improve every patient interaction — and credited staffwide efforts for higher patient‑satisfaction scores.
The…
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