Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Get email alerts on the Healthcare Quality topic
No spam. Unsubscribe anytime.
Jackson Health System wins 3-star patient-experience rating; board hears quality, EHR and innovation updates
Summary
At the March 26 Board of the Public Health Trust meeting, Jackson Health System leaders reported a first‑time 3‑star patient‑experience rating on CMS Care Compare, highlighted quality metrics at Jackson South and previewed a major electronic health‑record upgrade and participation at the eMerge Americas health‑tech conference.
Jackson Health System reported that it has earned a three‑star rating for patient experience on Care Compare, the Centers for Medicare & Medicaid Services public reporting site, marking the first time the system has received that designation.
“Our focus is crystal clear to provide exceptional care with compassion, innovation and a commitment to excellence,” Jackson Health System Chief Executive Officer Carlos Migoya told the Board of the Public Health Trust during its March 26 televised meeting. Migoya said the system has prioritized “care action tactics” — standardized processes and behaviors intended to improve every patient interaction — and credited staffwide efforts for higher patient‑satisfaction scores.
The three‑star designation for patient experience was presented alongside other quality updates. Lori Weisnewell, who led the board’s quality summary, said the Jackson South facility met its metrics “at a very high quality” and reported no major issues during its most recent review. The board heard that improvements in patient experience and standardized behaviors are part of wider efforts to improve outcomes and patient satisfaction across facilities.
Migoya also described Jackson’s upcoming participation with the University of Miami at the eMerge Americas conference in Miami Beach. He said Jackson’s exhibit will highlight Lynn Rehabilitation Center technology, including a driving simulator used in therapy for patients with spinal cord injuries, and will feature presentations by Leslie Morse of the Department of Physical Medicine and Rehabilitation and others about AI, robotics and genomics applications in care.
Carmen Sabater delivered a fiscal update noting the system is “performing ahead of budget” on several metrics but remains drawn under its line of credit because some expected payments have not yet been received; those payments are expected in April. Sabater also said procurement presented “a significant transformative investment” to upgrade the system’s electronic health records and patient accounting solutions; she said the finance team is excited about that work but did not provide an implementation timeline during the meeting.
Board members and staff framed the patient‑experience milestone as a step in ongoing work rather than a final outcome. Migoya said the three‑star result is “a stepping stone” and that the system will continue to refine care processes to pursue higher ratings in the future.
Details and follow up: speakers identified the patient‑experience work led in part by Eddie Borrego (CEO, Jackson South; chief experience officer) and Mel McFadden (vice president of patient experience). The board did not vote on new patient‑experience policy during the meeting; the EHR upgrade was described as a procurement priority and will require additional board review and procurement approvals before a contract is finalized.
