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Riders, disability advocates and neighborhood residents press CapMetro on fares, routes and safety

2781230 · March 24, 2025
AI-Generated Content: All content on this page was generated by AI to highlight key points from the meeting. For complete details and context, we recommend watching the full video. so we can fix them.

Summary

Multiple members of the public urged Capital Metro to restore fare-capping or provide temporary free rides during a fare system transition, asked for route expansions in Mueller, raised mobility-device warranty and insurance concerns, reported dogs on buses and cited Title VI equity issues.

Public speakers at the March 24 Capital Metro Board meeting raised a range of service and safety concerns, from fare payment changes on the Pickup paratransit-style service to neighborhood routing, mobility-device insurance gaps and enforcement of rules for animals on buses.

Gwen Rowling said changes to Pickup’s fare options have effectively raised costs for frequent adult users because monthly and seven-day capped tickets are no longer available. “Adults now only can ride Pickup by paying per ride, which really is a service cost increase for frequent users,” Rowling said, describing herself as a frequent user who depends on the service for groceries and short errands. She asked the board to “bring back the fare cap tickets or let us ride for free until we can…

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