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Franklin County approves reduced AT&T voice contract and $107,609 Tyler support payment

2777650 ยท March 26, 2025
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Summary

County commissioners approved a two-year AT&T voice-services agreement that lowers the monthly charge to $677 and authorized payment of $107,609 for annual Tyler Technologies support for assessment/tax and financial-management software.

The Franklin County Board of Commissioners on Monday approved two information-technology related actions: a two-year AT&T voice-services contract that reduces the county's recurring monthly charge from $795 to $677, and payment of $107,609 for annual maintenance and support from Tyler Technologies.

Dustin Gordon, who presented the AT&T item to the board, said the county reviewed its concurrent-call capacity for the service and reduced the licensed concurrent-call count from 46 to 23, reflecting the county's actual peak call usage. "Our average call volume, by the way, what we're basing this off of is in the last year, our peak was 15 calls concurrently," Gordon said. He added that shortening the contract to two years โ€” rather than the typical three or four years โ€” reflected uncertainty because the county's existing phone-service vendor has recently been bought and sold and is currently in Chapter 11 bankruptcy.

The AT&T vote was carried by the board by voice vote with all commissioners voting yes.

The county also voted to pay Tyler Technologies $107,609 for annual support of Assessment & Tax Pro and the county's financial-management product. County staff said the Tyler payments are part of previously negotiated enterprise software agreements and are budgeted as annual operating expenses on the software line rather than capital expenditures.

Both motions passed on unanimous votes recorded during the meeting.