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Trash contractor addresses rollout problems and says 16,000 carts deployed; city staff to review ordinance adjustments
Summary
Representatives from Waste Connections answered council and resident complaints about the recent citywide rollout of new carts and service changes, said the company has deployed carts and additional staff, and acknowledged early communication and mapping problems that caused confusion and missed deliveries.
Representatives from the city’s new solid‑waste vendor, Waste Connections, appeared before council and spoke briefly to the public about issues arising from a recent citywide rollout of new carts and services. Jacqueline Satterwhite, account manager for Waste Connections, said the company had delivered "about 16,000 carts" and acknowledged service and communication problems during the launch. She said additional customer‑service staffing, voice messaging and on‑the‑ground crews had been deployed to address complaints.
Multiple residents urged the city and the contractor to improve public communication and fix specific problems: unclear cart‑collection maps, wrong containers left at addresses, and cases of carts delivered to construction sites. Council members said staff will revisit the municipal ordinance and the contract implementation to address special categories such as rural properties with private dumpsters and to consider adjustments based on the rollout experience.
Ending: Waste Connections representatives asked residents to escalate unresolved issues to the company’s on‑site staff; city staff said they will review the ordinance and contract and expect to return to council in late May with proposed amendments or operational adjustments.
