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PSD to launch centralized asset and work-order system April 1, district CTO says
Summary
Poudre School District plans an April 1 public launch of a centralized ServiceNow-based work-order and asset management system to consolidate IT, facilities and asset data; the district expects increased ticket volume initially and ongoing platform improvements.
Poudre School District’s chief technology officer, Bud Hunt, told the board March 25 that the district aims to publicly launch a centralized work-order and asset management platform April 1.
Hunt said the district selected the ServiceNow software-as-a-service platform and configured three modules for launch: IT service management, field service management, and enterprise asset management. He described the project as a multi-year data effort to centralize location and asset data so different departments can work from a common information model.
"Beginning April 1, they'll go to one place that looks kind of like this," Hunt said, describing a single portal for knowledge, service requests and reporting. He said the goal is faster response times and more consistent service, and that improved data stewardship will help the district track facilities condition and capital investments.
Hunt told the board staff have conducted dozens of training sessions and 35–40 formal testing events with stakeholders. He said the district expects an initial increase in ticket submissions as the system reduces friction for users, and staff will monitor and tune response times during the post-launch period. The project will also ingest other district data sources over time to reduce duplication and improve institutional memory.
Board members praised the anticipated efficiencies and the opportunity to centralize maintenance and facilities data. The item was informational and required no board vote.
