Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Get email alerts on the Citizen Satisfaction Survey topic
No spam. Unsubscribe anytime.
Survey: 79% of Cedar Hill respondents satisfied with city as a place to live; traffic and street maintenance top priorities
Summary
Consultant ETC Institute reported results of a 401-response community satisfaction survey showing high overall satisfaction, above-average ratings for public safety, parks and customer service, and top resident priorities of traffic flow, street maintenance and code enforcement.
The city's consultant presented the results of the 2025 citizen satisfaction survey to the Cedar Hill City Council, reporting generally positive findings and identifying traffic flow and maintenance of streets and facilities as the top priorities residents want city leaders to address.
Jason Morado of ETC Institute, the consultant that has surveyed Cedar Hill periodically since 2016, told the council that "79 percent of respondents were either very satisfied or satisfied with Cedar Hill as a place to live," noting a 401-response sample with a margin of error of +/- 4.9 percentage points at the 95% confidence level. Morado said Cedar Hill rated above the U.S. average in 54 of 58 service areas compared, and above the Texas average in 53 areas.
The survey found especially strong ratings for public safety, parks and recreation, and customer service. Communication with the public and overall quality of city customer service rated far above national averages, the consultant said. Lower-rated items included enforcing codes and ordinances and some aspects related to sidewalks and pedestrian accessibility, though even code enforcement showed 50% satisfied versus 23% dissatisfied.
When asked which services should receive the most emphasis over the next two years, residents prioritized traffic flow and congestion, maintenance of city streets and facilities, and enforcing codes and ordinances. Council members asked staff to clarify which streets fall under city responsibility and which are managed by the Texas Department of Transportation; staff said many complaints concern State Highway 1382 and noted TxDOT maintains and manages those state routes while the city partners with TxDOT on operations.
Council members also discussed follow-ups staff could supply, including geographic breakout maps the consultant produced for each survey question, cross-tab analysis by age groups for questions such as entertainment offerings, and the open-ended comments. Morado and staff noted improvements since the last survey in library services and swimming-pool conditions, and declines in perceptions of local schools and efforts to address dilapidated structures.
The presentation concluded with council discussion about how the survey should inform future priorities, including suggestions to set internal targets for satisfaction thresholds and to ask more specific follow-up questions (for example, which entertainment amenities residents want). No council action was taken at the briefing; the survey will inform staff and council planning and budget discussions.
