Council backs study of mobile reporting app and mobile‑friendly website features
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Summary
Council directed staff to explore a mobile phone app and mobile‑friendly website features (including apps such as GoRequest) to let residents report potholes, graffiti and other maintenance needs; staff will coordinate with the planned website redesign.
The City Council directed staff to study options for a mobile phone application and mobile‑optimized website features that would let residents report potholes, graffiti and other service needs and automatically capture location and photos.
Mayor Pro Tem Sykes said thousands of smartphone users could become the city's "eyes on the street" if the city adopted a streamlined reporting tool. Councilman Spence suggested the city prioritize mobile optimization of the new website before investing in a separate downloadable app and cited examples where a mobile‑friendly web interface allows users to report issues without installing additional software.
Staff told council the website redesign under consideration will include mobile compatibility and that staff will evaluate available vendor products (the transcript mentions GoRequest as one vendor) and integration options so reports and data flow into city work‑order systems.
Councilmember Toma moved to study integration of a mobile reporting function into the website; Councilmember Spence seconded. The motion passed 5-0.
Staff will return with recommendations on whether to implement a mobile app, a mobile‑optimized web form, or both, and how to integrate reporting with existing service workflows.
