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Council discusses repeat water turn-on calls; staff consider fees for after-hours work
2766672 · March 25, 2025
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Summary
City staff told council members that repeated after-hours water turn-on and turn-off requests—sometimes six calls for a single location—are creating staff strain. Council discussed whether to add an after-hours charge or other rules when private plumbers decline to operate meters.
At the work session, staff reported multiple instances where Public Works personnel were repeatedly called to turn water on and off at the same address because private plumbers are unwilling to operate the city’s meters. Ms. Matthews said one customer required six visits to…
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