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Council orders paper visitor passes for seniors and health‑care workers after complaints about digital system
Summary
After repeated complaints from seniors and home‑health providers about a digital‑only visitor pass system, the council ordered the director of parking to issue paper visitor passes for residents 65 and older and for health‑care workers.
The City Council approved a motion requiring the director of parking to provide paper visitor parking passes for seniors age 65 and older and for health‑care workers, responding to repeated constituent complaints that the city’s new digital visitor pass system placed an undue burden on people without smartphones or computer access.
Councilor McKenna, co‑sponsor with Councilor Jaramillo, said many seniors and caregivers reported difficulty using the digital system and that the mayor supported providing a paper option. “If you're 65 and over, you can get a hard copy packet,” McKenna said, asking seniors to be patient while the city finalizes system tweaks. Councilor Garrino Suaya framed the change as an equity issue: “Ensuring equal access to parking passes regardless of technological ability is a matter of fairness,” she said.
Councilors said paper visitor passes will be made available as a parallel option while the parking department and the mayor adjust the digital system and enforcement procedures. The motion passed on the floor and was ordered by the council.
