Resident survey: High Point rates city services above national average; streets, sidewalks remain top priority

A representative of ETC Institute presented results of a resident survey to the High Point City Council at a special meeting, reporting that satisfaction with city services increased or stayed the same in 75 of 107 areas and that residents rated the overall quality of city services 21 percentage points above the U.S. average.

The survey, administered by mail and online to randomly selected households, produced 420 completed responses and has a margin of error of plus or minus 4.8 percentage points at the 95% confidence level, the presenter said. ETC Institute told the council the instrument was seven pages long and took most respondents approximately 15 to 20 minutes to complete.

ETC Institute representative Meredith said the highest-rated service areas included the fire department, library, parks and recreation, electric utility services and police services, each with satisfaction ratings of roughly 70% or higher; customer service provided by city employees rated especially high, at about 78% compared with a 39% national…