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Emergency communications and management outline tech upgrades, CERT outreach and 9‑1‑1 modernization
Summary
Department of Public Safety Communications and Emergency Management described plans to modernize 9‑1‑1 and CAD systems, expand situational awareness capabilities, and scale volunteer Community Emergency Response Teams (CERT) to increase resilience.
Leaders from Arlington County’s Department of Public Safety Communications and Emergency Management (DPS CEM) briefed the County Board on a set of technology and preparedness initiatives aimed at modernizing 9‑1‑1 services, improving situational awareness and expanding volunteer resilience programs.
Director Flagler and staff described a strategy that blends investments in next‑generation 9‑1‑1, a new computer‑aided dispatch (CAD) system, and an expanded suite of public notification tools. The department said it had deployed Amazon Connect to divert…
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