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El Paso VA interim director says wait times down to 11 days, stresses registration and community-care coordination
Summary
Mark Riello, interim director at the El Paso VA, told the El Paso City Veteran Affairs Advisory Committee that primary care wait times for new patients at the Piedras facility have dropped to about 11 days and that same-day access remains available for urgent needs.
Mark Riello, interim director at the El Paso VA, told the El Paso City Veteran Affairs Advisory Committee that primary care wait times for new patients at the main Piedras facility have dropped to about 11 days and that the system continues to offer same-day access for urgent needs.
Riello said the VA has not cut benefits and is working to improve community-care coordination through expanded integrated case management. "Our wait times now for new patients in primary care have actually dropped even more ... we're down to 11 days," Riello said. He added that the VA is enhancing community care and investing resources where efficiency gains are identified.
The update addressed how VA funding and community care work at the local…
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