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Avon Grove students become district Chromebook repair hub under Dell-certified student crew
Summary
Avon Grove High School launched a Dell student crew that has triaged more than 100 devices since November and repaired 83% in-house; the two-month student training leads to a two-year Dell certification, and district leaders plan to expand the program and connect it to cybersecurity coursework and summer internships.
Avon Grove High School staff described a new Dell Technologies "student crew" that trains high school students to diagnose and repair district Chromebooks, shortening repair times and reducing shipments to the manufacturer. Presenters told the board the crew has triaged more than 100 Chromebooks since November and completed in-house fixes on about 83 percent of cases.
The district'as presentation said the program followed an application process open to all high school students and meets during the last period of the day every other day. Students completed roughly two months of training in Mr. Jones'as class and through Dell coursework. Crew members are Dell-certified self-dispatch technicians qualified to perform warranty diagnostics and order parts; the Dell certification lasts two years.
Jimmy Yank, a junior and one of the crew members, told the committee the program emphasizes professionalism, attendance and teamwork. He described daily routines that include attendance, use of a parts-and-tools bin, and a tracking sheet to log devices and repairs. Mr. Jones (high school teacher and AGTV lead) and building technicians supervise students and maintain tracking and quality control.
District staff said reduced turnaround time has been a key benefit: many repairs that previously required shipping to Dell in Texas are now done locally; district staff said most parts arrive within a few days. The program also supports the district's profile of "future-ready" graduates by giving students hands-on technical and customer service experience. The district is piloting a cybersecurity course sequence that will offer industry certifications (A+ and, in later stages, cybersecurity certificates); staff said Cyber 1 is curriculum-heavy and Cyber 2 will emphasize certification completion.
Presenters said they plan to expand the program next year (potentially doubling to two periods) and to use returning students to train new cohorts. Leaders also plan to offer summer intern positions first to student crew members. Board members commended the program and asked about scope: keyboard replacements and hinge repairs are the most time-consuming hardware tasks; motherboard replacements are usually sent out.
Provenance: Presentation and student remarks during the Educational Technology agenda item.
