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Broken Arrow previews VX Smart customer portal, sets May 5 launch for water-usage alerts and leak detection
Summary
City utilities staff presented the VX Smart customer portal that will replace the current online payment system and give customers hourly-to-daily water-use data, leak alerts and conservation tools; the city targets a May 5 launch.
Broken Arrow Municipal Authority staff presented VX Smart, a customer portal and billing platform that will provide hourly-to-daily water-usage data, leak detection alerts and a consumer-facing dashboard when the city launches the service on May 5.
Utilities Director Tim Robbins and Communications Director Erin McCulloch described the system as an expansion of the city’s recent AMR/AMI meter investment. Robbins said the authority now has more than 42,000 AMR/AMI meters in place and 28 cellular gateways on towers and signal poles that feed meter data into the Neptune 360 host. That data will feed VX Smart to create customer dashboards with water scores, home water reports and continuous-use detection.
Officials emphasized practical benefits to customers: near-real-time leak detection, daily usage tracking, comparison with an “efficient” household profile, step-by-step troubleshooting guidance and notifications to avoid unexpectedly large bills. Communications staff outlined a public rollout plan with media outreach, FAQs, video tutorials and a community education push in the two weeks before launch. The administration said existing auto-pay and payment options will continue; auto-pay customers will be transitioned automatically but are encouraged to register in the portal.
The presentation was informational; no action was required. Staff identified May 5 as the target launch date and said the portal will initially apply to city water customers served by the municipal AMI system.
