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Walnut Creek reviews one-year results of 2024 website redesign, plans expanded accessibility and chatbot
Summary
City staff reported a 26% increase in web traffic and other gains a year after redesigning four city websites; councilors asked about quality-assurance improvements and next steps on accessibility, mobile experience and chatbot deployment.
Liz Payne, the city’s digital services manager, and City Manager Dan Buckscheid presented an update to the Walnut Creek City Council on March 18 on the 2024 website redesign and the city’s broader communications program.
Payne said the redesign focused on customer-centered navigation, clearer calls-to-action and expanded translation and accessibility tools. "We launched our four redesigned sites built with customers in mind to deliver a more cohesive and customer-friendly experience," she told the council. Payne reported a 26% increase in…
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