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City manager outlines water-billing process; council asks for impact study on irrigation base fee
Summary
City Manager Cliff Blackwell briefed the council on water billing, automated meters and policies after an apartment billing error prompted review. Council asked staff to prepare an impact study on removing or modifying the irrigation base fee for months of nonuse and to return with findings.
City Manager Cliff Blackwell provided a detailed presentation on March 20 about Glen Heights’ water and irrigation billing processes, meter technology and customer protections after a complaint from an apartment complex highlighted billing inconsistencies.
Blackwell said the city reads most meters on the 12th of each month and uses an automated meter infrastructure (AMI) system for digital meters that the city installed about four years ago at a cost of approximately $3,400,000. He said roughly 95% of the city’s approximately 11,304 meters are AMI-enabled, with the remaining 5% read manually; about 4,200 meters are irrigation meters.
The city manager explained the billing workflow: reads are pulled into the billing system, staff run meter-edit and high/low reports to…
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