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County approves one immediate IT support FTE to address backlog
Summary
The Board approved hiring one immediate IT support specialist (grade 4) to reduce a backlog of help tickets and improve service; IT said current staffing ratios and ticket volumes show need for additional capacity.
The Teton County Board of County Commissioners approved one additional full‑time equivalent (FTE) position in the Information Technology division to be hired immediately to reduce service delays and handle a growing backlog of support tickets.
Alisa Dunn, enterprise IT manager, requested the position and said the division was operating with three technicians — an approximate 1:100 technician‑to‑employee ratio — while comparable agencies have far lower ratios. Dunn said the IT team receives about 1,200 tickets per month and had roughly 300–320 open tickets at a recent count; she requested hiring an IT support specialist at grade 4 and proposed using salary savings in the current year to recruit immediately rather than using higher‑cost outside professional services.
Commissioners discussed sequencing — several noted the timing ahead of the FY26 budget process makes a permanent FTE request awkward — but said the operational need and the staff’s efficiency argument were persuasive. Commissioner Gardner said approving the position now was an exception to their normal sequencing because the department is “dramatically understaffed.” Commissioner Gardner moved to approve the hire; Commissioner Carlman seconded. The motion carried unanimously.
Approved action: one IT support specialist (grade 4) to be hired immediately, with funding drawn from salary savings in the general services budget for this fiscal year; the department had also requested two FTEs for FY26 as part of the upcoming budget process.
Implementation note: Human Resources and IT will proceed to recruit under the approved grade and funding source; the board and departments will address the full FY26 FTE requests during the regular budget cycle.
