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Tulsa outlines multi-year automated water meter rollout; customers to receive advance notice and lead-inspection
Summary
City officials said an automated meter program will install new meters at more than 145,000 residential locations over four years, include a brief water outage during swap, and perform a lead-service-line inspection for each home.
City officials told the Human Rights Commission on March 30 that Tulsa will install automated water meters at more than 145,000 residential locations over the next four years, a program the city calls TrueReads.
Officials said the rollout begins in 2024 and will proceed neighborhood by neighborhood; the city will maintain an online map at cityoftulsa.org/truereads showing neighborhoods where crews are working. "Before contractors even touch that meter in your yard, you will have advanced notification and day of notification," a city presenter said.
The city said installations will briefly interrupt water service for up to 30 minutes while crews swap meters, after which residents should run cold water for a few minutes to restore pressure and clear any cloudy water. Crews will also perform a quick inspection of the material of each home's service line; the city said that while it does not expect many lead service lines remain, crews will document service-line materials and publish results on the online map.
Officials listed program benefits as fewer estimated bills, reduced worker injuries and lower meter-reading costs; the city said the automated meters will also reduce property-access needs for meter readers. Residents will receive a door hanger one to two weeks before installation and a contractor will knock on the day of installation, the city said.
The city asked residents to check the online map and said frequently asked questions and the installation schedule will be available at the TrueReads web page.
