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CVR hires additional staff to address voucher backlog; HACM staff and CVR to coordinate weekly
3791721 · June 11, 2025
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Summary
CVR, HACM’s voucher‑processing partner, added four staff and is using remote resources to help clear a backlog in voucher administration; HACM staff said they hold regular coordination meetings and will continue to monitor performance metrics.
HACM staff and representatives from vendor CVR updated the board June 11 on progress addressing a backlog in voucher processing and customer‑service calls. Tracy Sheffield, senior vice president at CVR, and Tina Royalty, CVR on‑site deputy (formerly HACM staff), were present for commissioners’ questions.
Ken Barbot and…
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