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HACM details sustainability plan: occupancy, unit turns and rent collections top priorities
Summary
HACM’s operations chief presented a month‑by‑month sustainability plan emphasizing occupancy action, unit turn standards, preventative maintenance and rent‑collection improvements; commissioners pressed for monthly development‑level accounts receivable reports and stronger property manager accountability.
Dina Hunt, HACM chief operations officer, presented a summarized sustainability plan at the June 11 meeting that focused on occupancy, unit turnaround standards, preventive maintenance and rent‑collection strategies.
Hunt said May’s work included an occupancy action plan that captures property management practices to improve applicant flow, curb appeal and unit readiness. The plan calls for replicating successful practices used by HACM’s senior property managers, tightening contractor scheduling for unit turns, instituting pre‑qualification steps when pulling waitlist applicants and systematizing preventive maintenance reminders within HACM’s work‑order system (INSPIRE reporting was also noted for physical condition tracking).
Commissioners and staff discussed rent collections at length. Brad (staff) and others said HACM’s tenant receivables are running around 22% (Hunt and staff noted this is across public housing and market‑rate units with voucher usage); HUD’s target for public housing receivables is about 15% of gross billed tenant revenue. Commissioners asked for development‑level accounts receivable reports on a monthly basis so the commission can monitor and hold property managers accountable. Staff agreed to provide monthly AR reports by development and said they are implementing tenant repayment agreements, eviction‑court steps and continued tax intercepts as collection tools.
Why it matters: Improving collections and occupancy helps HACM’s HUD management assessment and financial sustainability. Commissioners emphasized the need for consistent enforcement of policy, clearer accountability for property managers, and sustained staff support to reduce backlogs and delinquency.
Next steps: staff to circulate the occupancy action plan (in shared drive) and to provide monthly reports on tenant accounts receivable by development; HUD monitoring will continue.
