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Board grants temporary relief in Nolensville irrigation leak dispute, directs staff follow-up
Summary
A Nolensville College Grove customer disputed a $13,000 bill tied to a long-running irrigation-side leak. The board ordered the utility to waive late penalties assessed after the date the customer filed the complaint and urged the utility to recheck its leak-adjustment policy; staff will monitor resolution.
The Tennessee Board of Utility Regulation on Thursday sided with staff counsel and ordered Nolensville College Grove Utility District to freeze penalties assessed while a customer dispute over a large irrigation-related bill is pending.
Deanna Douglas told the board her irrigation line failed in January 2024; she said she did not receive or did not see the utility’s automated notices while traveling and that the leak ran for about a month, producing an…
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