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City reports more than $180,000 paid from family crisis fund after water outage; about $514,000 remains
Summary
City staff briefed the committee on Family Crisis Fund activity tied to the recent water outage: payments made, remaining balance, referral counts, approval rate and average payment amounts; staff said urgent eviction cases are referred to eviction-diversion partners.
City staff told the Education and Human Services Standing Committee that the Family Crisis Fund—expanded after a citywide water outage—has made payments and continues to process hundreds of requests.
Why it matters: The fund was stood up to help Richmond residents who documented financial hardship related to the water outage. Committee members asked how quickly payments can be processed for urgent cases, including eviction risk, and staff described coordination with the eviction-diversion program.
Key figures and process: - Demand and processing: Staff said roughly 2,200 requests arrived in the first three days after the fund opened, at which point the city paused intake to allow the queue…
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