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RER presents Gold Key permitting metrics; committee encouraged wider digitization and delegation of septic reviews
Summary
The Department of Regulatory and Economic Resources described its Gold Key permitting system, programmatic reviews, virtual inspections and plans to migrate more environmental and Durham permit types into the portal. Committee members urged faster digitization, co‑location and clearer metrics.
The Department of Regulatory and Economic Resources (RER) briefed the Government Efficiency & Transparency Ad Hoc Committee on March 13 about efforts to speed permitting, increase transparency and expand digital tools countywide.
RER described Gold Key, an in‑house permitting platform the department uses to manage electronic intake, concurrent plan review, inspections and reporting. Presenters said Gold Key now captures a high volume of activity and provides daily “late plan” reports that managers use to balance reviewer workloads.
Key points from the presentation:
- System and metrics: RER reported the Gold Key system registers more than 1.6 million activities annually and supports hundreds of thousands of plan reviews. The department cited roughly 600,000 initial plan reviews and more than 400,000 rework reviews across permitting work captured in the system. Building permits for the year numbered about 58,000, with roughly 11,000 issued through the…
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