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Survivors and consumer advocates tell Senate committee claims process can stall despite some rapid advances
Summary
A Palisades resident and consumer advocates described initial insurer responsiveness after the fires but reported delays and confusion with contents and inventory claims; advocates urged clearer protections for renters and low‑income survivors.
A Palisades resident who lost her home described a claims experience she said began with quick insurer contact and interim payments but then stalled after adjuster changes, leaving her uncertain about contents compensation.
Barbara Berenbaum, identified in testimony as a Palisades resident who said she had owned her home for 34 years, told the committee she initially experienced “pretty good” service: she filed a claim within days, had multiple adjusters assigned and received housing payments in the weeks after the fire. She said the dwelling adjuster gave policy limit figures for the dwelling and other structures but that “then nothing happened” on the contents side after adjuster…
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