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Utilities staff say billing backlog cleared; shutoffs and late fees to resume May 1
2572242 · March 12, 2025
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Summary
Deputy Director Stone and utilities staff reported the billing cycle backlog has been cleared and normal billing cadence restored. Staff plans to resume shutoffs and late fees on May 1 and will mail a notice in April with payment-plan information for customers who need help.
Utility staff reported the department has resolved a billing backlog that left some cycles delayed since August and said normal billing cadence is restored.
Deputy director Stone (title referenced by staff) told the board…
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