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California DMV outlines digital modernization, mobile ID and instant ID for outreach programs
Summary
Department of Motor Vehicles Director Steve Gordon told the Senate committee the DMV is digitizing services, pursuing a mobile‑first strategy and piloting instant digital IDs to speed services for customers including people experiencing homelessness, while acknowledging customer service problems raised by legislators.
The California Department of Motor Vehicles described a multi‑year effort to modernize longstanding systems, expand mobile services and reduce reliance on paper transactions.
"We're focused on digital services, digitizing all the paper that comes into state government...with the mobile first strategy," DMV Director Steve Gordon said, adding that the department is building its systems on a commercial Salesforce platform to improve scalability and user experience.
Gordon told the committee the DMV handles…
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