Tulsa staff: housing and ADA top complaint types; commissioners urged to help publicize filing options

LaKendra, a human-rights staff member with the City of Tulsa, reported to the Human Rights Commission that housing and Americans with Disabilities Act (ADA) grievances are the two most frequent complaint types so far in 2025 and asked commissioners to help spread the word about where and how residents can file.

LaKendra said housing and ADA “run neck and neck” as the most common inquiries and that public-accommodation questions arise often but rarely progress to a formal complaint. She told commissioners the office is tracking case outcomes with a simplified, two-page snapshot and will provide an end-of-year comparison with the previous two years to show seasonal trends.

The report explained how residents can start the process: by calling 311 for a short intake (which the human-rights staff will follow up), by downloading and submitting a printable form to the City Clerk’s Office, or in some cases by calling the human-rights staff directly. LaKendra said the office accepts anonymous intakes online through 311 but that a signed hard copy must still be filed with the City Clerk if the matter becomes a formal investigation. “Once the form is completed, once you bring it up, print it off, it has to be printed off. Once and signed, you bring it into the City Clerk’s Office on the Second Floor,” she said.

Why this matters: access to filing affects whether complaints enter an…