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DCYF demonstrates WA Compass dispute steps; supervisors to contact providers as part of review
Summary
DCYF staff demonstrated how providers can file disputes for licensing inspection reports in WA Compass. Licensing supervisors will be directed to contact providers during review and internal reviews will continue when supervisors uphold licensor findings.
DCYF walked providers through the WA Compass provider portal dispute workflow and said the department will direct supervisors to contact providers when reviewing dispute requests, expanding an expected in-person or direct-contact step for disputed inspection items.
Why it matters: providers said they sometimes lack time or information to correct or dispute licensing citations; DCYF officials said improved, consistent communication and system updates will reduce confusion and make dispute outcomes clearer.
What DCYF showed: Michelle Santilo, WA Compass product owner, demonstrated the provider portal. She showed that providers receive an email with the inspection report, can log into the provider portal (Chrome…
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