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Public commenters press Atoka on Kimbrough/Main traffic study and water customer service
Summary
During public comment residents asked about a planned traffic study at Kimbrough and Main in light of an upcoming roundabout and raised complaints about a water-line flushing incident and alleged rude customer service; town staff said the traffic study will wait until after the roundabout and staff will review the customer-service complaint.
Two members of the public used the meeting's public-comment period to press the board on separate service issues.
Resident Brett (address given as 165 Atkinson Circle) asked about a previously promised study of the left-turn lane at Kimbrough and Main and whether that study was complete. Mayor Barry Aiken and board members said that, on the advice of town counsel and because a roundabout project is due to be installed in the second or third quarter of the year, the town will defer the study until after the roundabout is in place so taxpayers do not pay for duplicate work. “At least not till the roundabout is built,” the mayor said; he said the roundabout is expected in the second or third quarter of the year.
Resident Kevin King (address given as 570 Williamsburg Drive) complained about what he described as water that came from his tap earlier in the day and about a staff member’s alleged rude response when he called to inquire. King said he and several neighbors experienced similar problems and that online comments about water bills had been removed. The mayor apologized for any poor customer service and said staff will look into the complaint; Mr. King said he has filed a FOIA request and will follow up.
Town staff told the board they will not proceed with the traffic study until after the roundabout is installed and said they will follow up on the customer-service concerns.
Provenance: Public comment segment beginning with resident Brett and ending with resident Kevin King preceded the consent agenda and drew staff responses.
