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Shelter staff urge review of emergency‑shelter policy; city manager outlines decision process
Summary
A Newport News Department of Human Services employee described staffing and compensation issues during a Feb. 19 shelter activation; the city manager said shelter openings are decided by incident command staff in the Emergency Operations Center and that the city follows the Emergency Operations Plan.
At the March 11, 2025 Newport News City Council meeting, a Department of Human Services employee described working a 24‑hour shelter activation during a February snow event and urged the city to review compensation and operational policies for shelter staff.
“I strongly … encourage a review of current short shelter operations to include reviewing and creation of policies that ensure timely communication, to ensure safe travel to and from shelters for employees, expanding shelter responsibilities to include a broader range of city employees, ……
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