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How Cardinal Care plans say members can access benefits, get help finding providers and use dental/vision services
Summary
Representatives from Aetna, Anthem, Humana, Sentara and UnitedHealthcare described enhanced benefits, care coordination and how members can find providers, report grievances and access carved‑out dental and vision programs.
Representatives from the five managed care organizations participating in Cardinal Care briefed members on value‑added benefits, care management, behavioral health resources and how to find in‑network providers during a DMAS member session.
Plan offerings and value‑adds: each MCO described enhanced benefits beyond core Medicaid services, including transportation, food or grocery cards, GED support, devices or data plans, maternity and postpartum programs, and dedicated programs for justice‑involved members and those with complex behavioral‑health needs. Aetna described maternity care managers assigned through 12 months postpartum; Anthem highlighted care teams and peer support specialists; Sentara emphasized school liaison and diabetes/asthma supports; Humana highlighted a prevention and PERS…
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