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High Point outlines phased rollout, pilot and customer tools for new advanced metering system
Summary
City staff presented an Advanced Metering Infrastructure (AMI) rollout plan that includes an initial 500-customer pilot, hourly usage data in a customer portal, automated outage and leak alerts, and an estimated $20–$22 million total cost largely for electric meter hardware.
Jeremy Coble, High Point’s customer service director, told the Transparency, Engagement and Communication Committee on May 21 that the city is nearing the launch of an Advanced Metering Infrastructure program to provide two-way communication between utility meters and the city.
Coble said the city will begin with an initial deployment area of approximately 500 customers to validate the system and correct remaining configuration issues before broader installation. “Once these are done, and they will be very soon, we will then roll out on our initial deployment area of approximately 500 customers,” Coble said.
The nut of the proposal is immediate customer access to near real-time hourly water and electric usage through a portal the city will deploy. Coble said the portal (the vendor software is called Silver Blaze) will include hourly and daily consumption graphs, year-over-year overlays and exportable CSV data for tech-savvy users. He also described tailored alerts customers…
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