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9‑1‑1 coordinator warns of gaps for mental‑health crisis responses; center explores AI and infrastructure upgrades
Summary
Tammy Goja Cockrell told the assembly the Soldotna Public Safety Communication Center is handling more mental‑health crisis calls and sometimes lacks responders; the center is piloting protocols, pursuing quality‑improvement tools and seeking server and workstation upgrades.
Tammy Goja Cockrell, manager of the Soldotna Public Safety Communication Center (the borough’s 9‑1‑1 center), told the assembly on May 20 that mental‑health crisis calls present a growing operational challenge because emergency responders and behavioral‑health resources are not always available to meet a caller’s immediate needs.
Cockrell described the center’s daily workload: the PSAP handles 9‑1‑1 calls for borough service areas and several outside agencies, processes tens of thousands of radio transmissions and answers roughly 100,000 administrative calls annually for troopers and police after‑hours lines. She said the center took 182 call‑box calls in calendar 2024 and expects about 290,091 9‑1‑1 calls in FY…
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