County audit finds worker‑comp customer service gaps; CorVel and risk staff lay out fixes and RFP plan
Risk staff told the Tulare County Board of Supervisors that a recent customer‑service survey and prior audits show persistent employee complaints about poor communication and unclear explanations from the county’s third‑party workers’ compensation administrator, CorVel.
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Risk management and the county’s third‑party administrator, CorVel, briefed the Tulare County Board of Supervisors on employee complaints and a customer‑service survey covering workers’ compensation claims.
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