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Board consultants review backlog, panel recommends clearer triage and priorities for complaints
Summary
Committee received an update on expert reviews and a recommendation to tighten complaint triage. Consultants reported case review volumes and identified evidence and reporting problems; the subcommittee recommended statutory and form changes to make prioritization more objective.
Board staff and subcommittee members reported an update on the expert-review backlog and suggested changes to complaint triage and reporting to improve prioritization and timeliness.
What happened: Consultants and contract subject-matter experts reviewed hundreds of public-complaint files over the review period; panel members raised issues including the timeliness of expert reports, variability in report detail, readability of submitted radiographs, and the need to avoid conflating a ‘‘gold…
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