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New Hampshire Hospital credits Mission 0 and care-traffic control for shorter ED waits but reports a large discharge backlog
Summary
Hospital leadership told Division III that Mission 0 and an in-house care-traffic control center have reduced emergency-department boarding and improved bed flow, but roughly 90–100 residents remain at the hospital who could be discharged if more community placements and supported housing were available.
Ellen Lapointe, CEO of New Hampshire Hospital, and Brett Mason, the hospital’s CFO, briefed House Finance Division III on March 14 about operations, staffing, and the hospital’s role in Mission 0 — a statewide initiative to reduce emergency-department and hospital boarding of people with behavioral-health needs.
Lapointe said New Hampshire Hospital is a 185-bed facility that focuses on acutely ill adults and that the hospital coordinates referrals from emergency departments, corrections and other designated receiving facilities. She highlighted the hospital’s Care Traffic Control (CTC) unit, which coordinates statewide bed referrals. Lapointe said CTC has helped reduce average emergency-department wait times…
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