Sheriff's office seeks 3-year amendment with IC Solutions; committee hears concerns over 15‑minute video blocks and funding

The Milwaukee County Sheriff’s Office asked the committee to note a proposed three‑year amendment with Inmate Calling Solutions LLC (IC Solutions) to provide phone and video calling services at the Milwaukee County Jail and the Community Reintegration Center for the period March 29, 2025, through March 28, 2028.

Director Joshua Briggs told the committee the amendment responds to a July 28 Federal Communications Commission ruling that set rate caps for calling: 6¢ per minute for phone calls and 11¢ per minute for video visitation. Briggs said the county’s 2024 adopted budget eliminated commissions from phone and video revenue and that the executive proposed a program to provide free minutes. Under the amendment presented, the county would provide up to 90 free minutes of phone calls and 15 free minutes of video visitation per week per person in custody. Briggs said the amendment includes funding to reimburse one deputy sheriff position to provide…